Do I need to register each time I want to use the website?
No, once you have registered to use the Apex's website you will simply need to login using the username and password you have chosen.
What do I do if I have forgotten my password?
Please follow the step by step guide below to request a new password online. Click the Log In button top right on the Home page• At the bottom of the page you will see a heading Forgotten your password?’ • Click on the arrow that says Request a new password • Enter your email address and click Submit A new password will be automatically generated and emailed to you within the hour. This automatically generated replacement password can always be amended to something more memorable for next time you Log In to your Account online.
How many Auctions do you hold annually?
We hold eight auctions altogether which includes three public, live auctions and five postal auctions.
When is the next Apex auction?
Please see our calendar of Forthcoming Auctions for more details about our up and coming auctions.
How can I bid with Apex's?
We have put together a comprehensive guide for all new bidders that you find in the 'Help' section of our website but, if you have any further questions about bidding with us then please do not hesitate to contact our auctions department on +44 (0)2907 495 9497.
How do I bid online with Apex?
We have put together a step by step guide for all our bidders who are new to online bidding which can be accessed here but if you have any further questions about bidding with us then please do not hesitate to contact our auctions department on +44 (0)2907 495 9497
Is it possible to amend a bid once it has been submitted?
Yes, you can change or cancel a bid up to 24 hours prior to an auction by emailing us at email@example.com or by phoning us on +44 (0)2907 495 9497. If you email us but don't receive confirmation from a member of our staff that your email has been received then please make sure you call us to check that we have amended or cancelled your bid.
Will the auctioneer automatically execute my maximum bid?
If you submit a bid to be executed on your behalf by the auctioneer then the auctioneer will always try to purchase the lot on your behalf as cheaply as possible against all other competition. Alternatively you are more than welcome to use an auction agent, we suggest Trevor Chinery Tel + 44(0)12 05 330 026 (a fee is usually payable).
How many lots do you aim to sell per hour?
We usually sell around 150 lots per hour at our public auctions but please only use this as a rough guide as the pace of the auction can fluctuate rapidly depending on the speed of your fellow bidders and we cannot be held responsible if you miss your lot. We always advise that you leave plenty of time to get to the auction venue if you intend to bid in person, please remember that you will need to register for the sale before you can bid and this will take a few minutes when you arrive.
Do I need to make an appointment to come in and view auction lots?
Yes, for all UK auctions. Please contact our auctions department on +44 (0)2907 495 9497 to make an appointment.
How can I find out if I have won a lot?
We send notifications and/ or invoices to all bidders no later than five working days after the auction has ended and our Prices Realised are available online from our website 24 hours after the close time.
How long after the Auction will I receive my invoice?
We aim to send out invoices and goods within five workings days of the auction once results have been audited and verified.
How can I pay for the items won at auction?
We accept payment for all auction lots by credit/debit card, bank transfer or by cheque. Exchange rates for payments in other currencies are set by the auctioneer and you will need to contact our office if you wish to make a payment in a different currency from that stated on your invoice. Additional charges, where applicable, for payment by credit card or by bank transfer will be detailed on your invoice, along with a charge for insurance and shipping. Please note, if you choose to settle your invoice by bank transfer you will need to send an email to firstname.lastname@example.org or call us on +44 (0)2907 495 9497 to advise us that the payment has been made.
Is it possible to pay for my auction purchases online?
No, it is not possible to pay auction invoices online. Please follow the instructions on your invoice or call us on +44 (0)2907 495 9497
How much do I pay?
Buyers pay the purchase price (hammer price plus buyer's premium) and any value added tax (VAT) that may be due. There is also an additional charge for postal insurance, postage and packaging, were applicable.
How soon after the auction can I collect my items?
Lot can be collected from our London offices the Thursday following the auction close day (if you would like to collect from Lingfield, Surrey instead then please call +44 (0)2907 495 9497 for details.
London Office: 399 Strand, London, WC2R 0LX
How will my auction lots be sent to me?
If you choose to have your items shipped to you by Apex's your lots will be sent via Royal Mail, we usually use an Ordinary, Recorded or Special Delivery service for those who live within the UK, dependent on the total value of your invoice. Apex cannot be held responsible for items that are delayed by Royal Mail.
Purchasers that live overseas will have their lots sent via Royal Mail Ordinary or International Signed For' delivery.
If you have purchased numerous lots from our auction or the value of your items is exceptionally high we sent your items via a courier using Fed Ex (Overseas) or Parcel Force (Overseas and UK). Prices for postage and packaging by this method will be higher so please contact a member of Apex staff on for a quote +44 (0)2907 495 9497
How long after the Auction will I receive my Auction Lots?
Once we have received full payment in settlement of your invoice we aim to get your lots to you as soon as possible. Royal Mail's target time is within 3 working days for packages going to countries in Western Europe, 4 working days to Eastern Europe and 5 working days for the Rest of the World however Apex's cannot be held responsible for items that are delayed by Royal Mail or any other postal service.
We try to send out every lot as quickly as possible after an auction but this is entirely dependent on the volume of items being dispatched by our packaging department. We ask you to be patient at peak times.
Can I return items if they are not as expected?
Stamps bought through our website can be returned within 7 days of purchase and, in accordance with Apex's standard guarantee, stamps can be returned if proven false at any time for a full refund. All auction lots, including mixed lots, carry a full and immediate apex guarantee, no quibble refund policy. Provided lots are returned promptly, and in good order within 14 days of UK receipt and 21 days elsewhere.
Is it possible to receive additional images of items?
We can send scans or photocopies, within reason, a flat charge of £1 is payable (up to 10 lots) or 50p per A4 sheet of scans/ photocopies. Request must be made at least four days prior to the auction close.
Do I need to make an appointment to come in and view auction lots before close?
Yes, absolutely, please call +44 (0)2907 495 9497 to arrange an appointment.
Do I have to bring items in to Apex to have them valued?
It is always preferable for our specialists to see items in the flesh; however, it is possible for us to value items from high resolution images and descriptions of the goods.
Please contact the relevant specialist +44 (0)2907 495 9497 on or at email@example.com
If you do intend to bring your goods in to our premises we do advise that you make an appointment wherever possible to ensure the most appropriate specialist is available to see you. Please contact us on +44 (0)2907 495 9497 to schedule a date.
How will I know which auction my lots will be sold in?
Our specialists will advise you when they accept your items which sale they are likely to be entered in to and once they have been submitted to one of our auctions you will receive a Vendor Advice Notice, together with a copy of the relevant catalogue, advising you of the lots that have been entered and the estimates applied to these. Your specialist consultant will speak with you about reserve prices at the time of consignment but if you haven't placed reserves on your lots please be advised that Apex will never sell an item at less than 80% of the low estimate.
Does Apex undertake home visits?
If your collection is too extensive to send to us then Apex may undertake a home visit within the UK to value and collect items. Please contact our auctions department on to speak to a member of our staff.
Our specialists attend international events throughout the year and are available to undertake valuations and give you specialist advice. Please contact our main switchboard on +44 (0)2907 495 9497 for more details.
How will Apex deal with my unsold lots?
Any lots that remain unsold after an auction will automatically be included in the next suitable auction unless the vendor requests them to be returned. Apex will enter items into a maximum of 3 auctions and will contact you after the third sale in the unlikely event that an item remains unsold.
Are you open on Saturday?
No. Our regular office hours are Monday-Friday 9am-5pm.
Why is there no deduction for VAT overseas?
Our stamps are all sold under the VAT rules for Global Accounting, which - without going into the technical tax calculations - effectively means that we receive the same net after-tax price whether the stamp is sold within the VAT area, or without. Accordingly we neither charge extra for VAT within the EU, nor make a deduction for sales outside the EU. There are possible exceptions to this (for example when we purchase goods outside the EU and re-export outside the EU), but there are many complications and in general for transactions under £5,000, the cost of the administration outweighs any savings in tax.
What is the VAT on lots sold when the vendor lives outside the EU?
The position re. Vat on lots vended from outside the EU (details for shipping supplied on request) is that we sell all lots inclusive of any tax. UK VAT is levied (at current rate) on any goods sold in the UK whose origin is outside the EU. A deduction equivalent to UK VAT is made from vendors remittance and accounted to HM Customs and Excise by us on vendors behalf.
What are you looking to buy?
We are always interested in buying good single country collections, rarer single items or sets, printed albums (Ideals, Imperials, Crowns etc), provided that the open market value is £250 or more. We will pay spot cash, or suitable properties may be consigned for sale through our auctions.
What are you bank details?
Our Bank details are as follows:
BANKERS - National Westminster, Strand Branch, PO Box 414, 38 Strand, London, WC2H 5JB
Sort Code 60-40-05
Bank Account A.H. Baldwin and Sons Ltd t/a Apex Philatelics
Account number 32265662
IBAN GB20 NWBK 6040 0532 2656 62 - BIC NWBK GB 2L
We will credit you with the same net amount we receive, after deduction of any bank charges. Remittances under £2500 made from abroad in Pounds Sterling should add £12 or equivalent for UK Bank charges (unless receiving bank charges are prepaid at your end). Funds coming from abroad in other currencies other than GBP will be converted to GBP at the prevailing rate of exchange (per NatWest) on the date the funds are RECEIVED and the net proceeds, after deduction of any charges NatWest may levy, will be credited to your account. Shortfalls or overpayments will be debited/credited to your account (very minor differences [under £1] either way will usually be ignored). Please note that the simplest (and often cheapest way) to pay smaller amounts up to £500 from abroad is by credit card. We accept Mastercard and Visa groups, without surcharge before sale (or at any time when you give a standing authorisation to charge your card for all purchases), otherwise + 2 1/2%, or Amex at +5%. [Diners not taken]
Where should you send your goods and how do I ship to you?
Goods should be sent to:
Apex Philatelic Auctions.,
399 Strand, London, WC2R 0LX
quoting our Vat registration number GB 703 0101 17 on the outside of the package.
Where the goods are NOT sent via the regular postal services, we request you not to send via any shipper who requires goods to be collected at a dock or airport. If in doubt, verify that the shipper offers (and is providing) a "door to door" service. Otherwise, any charges we so incur (including clearing UK Customs and the cost of an agent if necessary) will be charged back to yourself.
Declare content as "Second hand postage stamps for collectors being imported under tariff code 9705 0000"
(Mention of the tariff code is essential for the reduced (5%) rate of Value Added Tax, or goods will attract the full standard rate, currently 20.00%.)
Where you are sending goods that we have already purchased, state the value to be the same as on your invoice to us and include a copy of the invoice with the shipment. Otherwise, state what you think is a realistic market value. Packages with a value under £500 are rarely detained at customs.
This is not an exhaustive list of requirements, nor should it be taken as such. We remind you of the need to pack goods securely, if only so as not to invalidate any transit insurance. If you have any other, specific queries, do let us know prior to shipping and we will do our best to help.
What is your policy on paying for certificates?
The Philatelic Auctioneers Standard Terms and Conditions, under which our sales are conducted, provide that all costs of certification are to be paid by the purchaser.
However, where a buyer has requested an extension for a lot - and the extension has been granted - whether verbally or in writing and the opinion on the certificate is MATERIALLY negative, then we will usually re-imburse the costs of expertisation, on an ex-gratia basis.
A materially negative opinion, for these purposes, would be, for example: for a faked stamp, overprint or cancellation, repaired tear or thin, regumming, reperforating or adding of margins, provided that the lot description did not mention such faults - and/or the buyer was not made aware of them prior to bidding - and the item did not form part of a collection or accumulation.
We will not usually consider a request for re-imbursement of certification costs where an opinion is otherwise satisfactory - e.g. genuine stamp, original gum, no major faults - but is qualified by the mention of an otherwise minor fault and especially so where that fault can be seen on any illustration supplied for the lot.
In the case where the item already has a good certificate but a more modern opinion has been sought, with an extension requested before or at the fall of the hammer, we will normally entreat as though the original certificate did not exist.
Please note the above is not intended to be an exhaustive list of terms and conditions to cover every conceiveable combination of circumstances and is not to be taken as such. The intention is give bidders a realistic overview of our policies regarding such matters. In the case we are unable to reach agreement between ourselves and a buyer, we agree to submit to the impartial adjudication of the Philatelic Traders Society (London) and to be bound by their decision, provided that the other party agrees in writing to the same condition.
Why have I been charged an additional auction insurance charge?
The extra charge was mentioned in the general Terms and Conditions at the beginning of the catalogue. There is an opt-out option box on the bid form. You did not opt out.
We have been obliged to make this small extra charge as a result of a recent change from our insurers. Compensation is payable from the postal services under certain circumstances, but we have found any compensation so paid is both very limited and slow to come through (as much as 18 months after the loss). It is for this reason that we have a private insurance in addition and whilst it, like all insurances, is not perfect, it is certainly a lot better than anything offered by the mail services.
If in the future you would prefer NOT to have this additional level of insurance, you have only to advise us (though we must stress that without it, compensation for loss is strictly limited to that provided by the postal services, if any.)
Are all of the items shown on your website in stock?
We do our best to ensure that all of the items displayed on our website are in stock but occasionally products do go out of stock as we sell through a number of different channels including our website, mail order, over the telephone, through eBay and our shop in London. We have excellent relationships with all of our suppliers though so we can order products in quickly and efficiently.
Did you know you can download our complete archive of auction catalogues and exclusive price lists online?Find our full archive here